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Complaints Form: Complaints Against Banks and Other Financial Institutions Form

Stage 1 - Enter your personal details%


Particulars of Complaint

dd-mm-yyyy



Branch Complained Against



Nature of Complaint



Previous experience with the bank/feedback If you have ealier reported this matter to the Bank you are complaining against, please provide details.

Please note that the above information is obtained in order to facilitate easy resolution of complaints. To enable us treat your complaint; please attach all relevant support documents e.g.  Statements, Contract Agreements, etc. in the next step of this form.

Consumer Protection Office, Central Bank of Nigeria.

 
Facts : 1/1/1990
Guidlines for Licensed Banks:In 1990, the CBN introduced a set of Prudential guidelines for licensed banks which were complimentary to the capital adequacy requirement and statement of accounting standards. The guidelines spelt out the criteria to be adopted by banks in classifying non-performing loans.
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