Operations Directorate

There are five departments under this directorate:
  1. Banking Services Department
  2. Branch Operations Department
  3. Currency Operations Department
  4. Information Technology Department
  5. Reserve Management Department

This directorate oversees standard business processes that ensure the smooth running of the Bank's activities and service delivery in an efficient and effective manner.

Departments under this directorate are:

  1. Banking Services

  2. Branch Operations

    The department has the following mandate:

    • Management of branch operations nation-wide
    • Customer relationship management.

  3. Currency Operations

    The department has the following mandate:

    • Development of Nigeria's currency policy and implementation of local and foreign currency processes.

  4. Information Technology

    The department has the following mandate:

    • Formulation of policies, management of infrastructure and provision of services to ensure an effective and secure information and communication technology (ICT) environment in the Bank.

  5. Reserve Management

    The department has the following mandate:

    • Management of the Nation's foreign reserves and CBN's foreign investments.

See departments under other directorates: